Shipping policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. There may be potential delays due to high volume of orders or postal services problems that are outside our control. Please double check that your shipping address is current and complete. If we have to re-ship due to an incorrect shipping address provided, we will have to charge customer re-shipping costs in order to re-ship the package. Unfortunately, we cannot be held responsible for missing or stolen packages.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. The rates are based on current USPS rates which take into account the size of the package and the total weight.
In-Store Pickup & Local Delivery
We offer free in-store pickup for any orders. Local delivery has a $25 minimum for addresses within a 10 mile radius of our downtown location. For orders under $75, we charge $8 for local delivery. Free local delivery is available for orders over $75.
Deliveries are made within 3-4 days of order confirmation. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at our downtown location: 431 E 1st Street, Long Beach, CA 90802. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days. We will send you an email when your order is ready along with instructions. If you would like to pick up at another location, email us at hello@byolongbeach.com and we can coordinate a store transfer, which may take an additional 2 to 3 days.
Pickup times are anytime during regular shop hours. Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@byolongbeach.com with your name and order number, and we will look into it for you. Unfortunately, we cannot be held responsible for missing or stolen packages.
Shipping to P.O. Boxes
Unfortunately, we are unable to ship to P.O. Boxes.
Refunds, returns, and exchanges
Please see our full return policy here.
We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at hello@byolongbeach.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at hello@byolongbeach.com.