Shipping Policy
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. There may be potential delays due to high volume of orders or postal services problems that are outside our control. Please double check that your shipping address is current and complete. Unfortunately, we cannot be held responsible for missing or stolen packages.
Domestic Shipping Rates & Estimates
Shipping charges for your order will be calculated and displayed at checkout. The rates are based on current USPS rates which take into account the size of the package and the total weight.
In-Store Pickup & Local Delivery
We offer free in-store pickup for any orders. Local delivery has a $25 minimum for addresses within a 10 mile radius of our downtown location. For orders under $75, we charge $8 for local delivery. Free local delivery is available for orders over $75.
Deliveries are made within 3-4 days of order confirmation. We will contact you via text message with the phone number you provided at checkout to notify you on the day of our arrival.
In-store pickup
You can skip the shipping fees with free local pickup at our downtown location in the East Village Arts District:
431 E 1st Street, Long Beach, CA 90802
Hours:
Monday 11am-6pm
Tuesday CLOSED
Wednesday 11am-6pm
Thursday 11am-6pm
Friday 11am-6pm
Saturday 11am-5pm
Sunday 12pm-5pm
After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 3 business days. We will send you an email when your order is ready along with instructions. If you would like to pick up at another location, email us at hello@byolongbeach.com and we can coordinate a store transfer, which may take an additional 2 to 3 days. Please have your order confirmation email with you when you come.
International Shipping
We do not offer international shipping at this time.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at hello@byolongbeach.com with your name and order number, and we will look into it for you. Unfortunately, we cannot be held responsible for missing or stolen packages.
Shipping to P.O. Boxes
Unfortunately, we are unable to ship to P.O. Boxes.
Return Policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return or exchange.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@byolongbeach.com. Please note that returns will need to be sent to the following address:
431 E 1st Street, Long Beach, CA 90802
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@byolongbeach.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-returnable items
Certain types of items cannot be returned, like perishable goods, refill products, custom products (such as special orders or personalized items), and personal care goods (such as beauty and hygiene products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@byolongbeach.com.